CasinoLuck deny 2000+ balance due to betting over the limit once

[hnrkl]

Hey!

I was wondering if anyone here can help me? I will quickly tell my story, and can give more details if it's appropriate (forgive me, as I'm not so sure). Last week I registered on a site called CasinoLuck. I deposited and received a welcome bonus. I managed to have a really nice win on slots of over 2000€.

I was really excited for my big win, until next day, when I tried to withdraw the money, I got an email from CasinoLuck customer service. They said, that I have violated their bonus rule of max bet (6,5€) and all my winnings have been voided. So, I asked for proof, because I really was aware of bonus terms and every spin I made was under 6,5€. When they sent me the proof, there was a random one single spin of 8,1€ bet found on the spreadsheet they provided. I really have no idea how I changed my betsize to break the rules for a single spin, before changing it back. I'm not saying the casino is lying, I'm just saying I don't understand how I could've done it from 1000s of spins just one time, and then changed it back. Anyhow, I feel like I have been treated harshly about it, because even if I did it, it's a very unfriendly treatment, I think?

I tried to plead my case but was getting nowhere with them saying that due to the rules set in place by the parent company they could not make an exception, and so I am desperately seeking advice. If I have come to the wrong place, I'd really appreciate if someone could direct me to a better place.

Thank you so much for reading.

[lockinlove]

That term is put in place so the casino doesnt lose too much from bonus abuse. In this case, it was one spin. One. So it was an obvious mistake.


Ive had this happen by mistake twice. Both times the casino made an exception because they knew it was an accident and I didnt win anything from the spin.

If you didnt win anything from the spin then this is a perfect example of a casino taking advantage of their terms to screw a player over.

I also dont understand how the bet gets raised than lowered right away and you didnt notice this happened?

[me_and_ed]

There is a rep for Casino Luck here, Eric, I would contact him and plead your case, under the I gaming reps tab.

[hnrkl]

There is a rep for Casino Luck here, Eric, I would contact him and plead your case, under the I gaming reps tab.

Thanks, I'll do that.

[Jasminebed]

$8.10 is rather an odd bet amount. What game were you playing?

[dionysus]

$8.10 is rather an odd bet amount. What game were you playing?

If I had to guess, any 9 liner with a 9 coin bet size with a ten cent denom (ex

BDBA

)

[hnrkl]

$8.10 is rather an odd bet amount. What game were you playing?

Played Reel Steal.

[dionysus]

I will say this, I know it can happen, as last week when playing, the game crashed and reloaded and the game, which I always play at 1 cent, reset to a dime denom which I got caught out on a larger bet before I noticed.

To further check, I went to Slots Million, set my bet to 81 cent bet total (9 lines, 9 x bet, one cent denom), then clicked refresh, and the game reset to a dime denom of its own accord; so I can see how players can get burned.

Granted, it also reset to a 1 coin value (ie 90 cents not 8.10 and had to manually up the bet to 9 times the bet) but if you dont notice it changed to a dime denom I can see how this happens, and at the minimum, getting screwed by a dime bet a few spins.

Just tried at Rizk too - does same thing, if game relaods, reverts back to dime denom, not last 1 cent setting)

[Deeplay]

As said contact the rep here and hopefully they will show mercy ... but some casinos do stick rigid to the terms even for 1 spin over the bet amount and as its in the terms and conditions they would be nothing you could truly do apart from appeal to them on this. And hopefully they will see it as a one off genuine mistake as its only 1 spin. Good luck with it

[mina1929]

I really think you should get paid, it is ridiculous 1 spin and prob no win.

I have made that mistake before at a different casino, they knew it was an honest mistake and still paid me it was for 1,700.

Good luck and keep us updated as I play at that Casino as well